Zeotap made it easy and quick to activate new channels, like TikTok, and provided a user-friendly interface that our marketing teams could easily adopt, without needing a technological background.
Better Support Starts With Data: Customer Care
Empower customer care teams by creating universal profiles, allowing them to anticipate potential issues and offer timely and highly personalised service
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METHODS Zeotap’s Proven Tactics
Unify data from every touchpoint to provide customer care teams with a 360-degree view of each customer, enabling personalised and proactive support
Use Zeotap’s Audiences module to segment your customers based on service history, ensuring critical cases are prioritized and handled with the right level of care
Leverage publish/subscribe messaging to alert customer support teams about issues in real time, allowing agents to diagnose and resolve them before they escalate
OUTCOMES Business Impact
Substantial reduction in inbound calls
Notable improvement in first contact resolution rate
Higher customer satisfaction and increased loyalty
Testimonials What Our Clients Say
By using CDP Audiences, we were not only able to leverage additional potential in performance marketing channels but also increase conversion rates and
significantly improve efficiency. Thanks to more precise targeting, we were able to address more personalised and demand-oriented campaigns.
Teresa Schmitt
Head of Performance Marketing
The move from our previous vendor to Zeotap was by far a hugely successful project, we were able to bring this product to market within 2 months, which would usually take 6+months. This was due to the dedication of my colleagues within Entain and speedy responses and support from Zeotap. Zeotap have been extremely professional throughout and have streamlined every blocker Entain have had; this has ensured Entain are able to succeed with our business cases across the whole of Entain.
Luke Coney
Senior Product Manager MarTech
We chose Zeotap for several key factors: foremost was the assurance of safety and privacy. Ease of use was another crucial element, along with the urgency of getting started quickly. Finally, the human factor – effective communication, collaborative interaction, and mutual trust, was paramount.
AI-powered Impact on Every Customer Interaction
From segmentation to activation, ZeoAI makes real-time decisions aligned with your business reality
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InfraFlex: Architecture That Adapts to Your Needs and Requirements
Customizable deployment based on your technical environment, team, and specific business processes
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