Leading omnichannel premium beauty destination has chosen Zeotap CDP to Orchestrate Multi-channel Interactions with its customers.
Berlin, January 29, 2024 – Zeotap, the easy, secure, and impactful Customer Data Solutions provider, is proud to announce that DOUGLAS, Europe’s number one omnichannel premium beauty destination, has selected Zeotap CDP to elevate its customer engagement and orchestrate touchpoints efficiently through various channels. This partnership is part of DOUGLAS’ strategy of putting customers at the heart of its activities and to enhance the omnichannel customer journey across stores and E-Commerce.
Zeotap CDP’s best-of-breeds platform empowers DOUGLAS to build comprehensive 360-degree customer profiles. By seamlessly aggregating data from various sources and dismantling data silos, the Brand can efficiently identify and re-engage customers. By harnessing Zeotap CDP’s capabilities, DOUGLAS aims to meet their crucial need to unify touchpoint orchestration on an omnichannel level and enhance customer engagement, delivering top-tier experiences.
“We are excited to welcome DOUGLAS as our customer,” says Tibor Stefan, Chief Revenue Officer at Zeotap. “This collaboration further validates the effectiveness of our platform in helping industry leaders achieve their customer engagement goals.“
“We believe that Zeotap CDP is the perfect partner to help us unlock the power of data and to thus offer our customers a better, more engaging and custom-tailored shopping experience,” says Yves Dupont, Director Projects & Engineering at DOUGLAS.
DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores. With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, make-up, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the company’s strategy “Let it Bloom – DOUGLAS 2026”. The winning business model is underpinned by DOUGLAS’ omnichannel proposition, leading brands, and data capabilities. In the fiscal year 2022/23, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.