Omnichannel Journey Orchestration

Create real-time customer journeys for cross-channel personalisation at scale

Zeotap CDP Omnichannel journey

Why choose Zeotap CDP

Deliver real-time personalisation

Reach the right customer at the right time—in real-time. Zeotap CDP orchestrates user journeys to deliver scalable personalisation.

Drag-and-drop journey design

This is cross-channel personalisation made easy with a simple drag-and-drop journey builder.

Activate across the whole journey

Orchestrate beyond marketing, sending data to any endpoint or API, including call centre software.

Success stories and quotes

Personalisation at scale

Today’s customer demands personalisation across a growing range of touchpoints, but delivering this at scale can be challenging. With an easy-to-use user interface, you can use Zeotap’s customer data platform to create personalised journeys in just a few clicks.

Break out of departmental silos

By orchestrating customer journeys across multiple channels, including customer support and point-of-sale, you can ensure a consistent, personalised experience across every touchpoint.

Increase the customer lifetime value

Delivering personalised customer journeys allows you to deliver ‘Next Best Action’ and ‘Next Best Offer’ at scale, increasing your ability to reduce churn and attrition, as well as more effectively upsell and cross-sell.

Explore Zeotap CDP


Integrate disparate data sources to form actionable, unified customer profiles, enabling enhanced insights and targeted marketing strategies for improved customer experiences and business growth.


Unify onsite and offsite data to attain a comprehensive 360-degree view of each customer, enabling personalised experiences and boosting conversions through targeted and data-driven strategies.


Segment your customer data, leveraging the potential of machine learning and activate these segments across various channels to achieve optimal campaign success and drive impactful marketing outcomes.


Orchestrate a personalised journey, utilising actionable recommendations to boost retention, reduce attrition and optimise sales for enhanced customer engagement and business success.


Analyse platform usage, delve into consumption metrics and attain visibility into aggregated data, providing valuable insights for informed decision-making and improved business performance.


Protect your customer data with our privacy-focused platform, ensuring compliance with regulatory frameworks such as CCPA and GDPR, safeguarding data and fostering trust with customers.

Industry recognitions

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Download our CDP Guide

Revolutionise your customer insights, personalisation, and business growth with our comprehensive CDP Guide. Gain a deep understanding of the key characteristics and crucial considerations that make a CDP investment-worthy.

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