Telco and Media
Engage with the right subscribers at the right time to avoid wastage and prevent churn
The challenges in the industry
Telco and media marketers face challenges around acquisition campaign efficiency and preventing potential long-term subscribers from moving to competitors. Large customer bases, which tend to include millions of subscribers, can lead to significant budget wastage if existing customers are not correctly distinguished from prospects and excluded from acquisition campaigns. Therefore, having a unified, single view of each customer that includes online and offline IDs with consent choices baked in, is necessary to power accurate predictions of a customer’s likely future behaviour and prevent customer churn.
Success stories and quotes
USE CASE 1
Exclude previous buyers
Marketers can take advantage of unified customer records to exclude customers from campaigns based on their previous purchases made across all channels. Excluding previous buyers will help to reduce waste, increase conversion rates, impact return on ad spend (ROAS), and avoid a poor customer experience. Plus, customers are not bombarded with irrelevant or duplicate messages. By excluding customers from promotions, marketers’ campaigns are more effective and efficient, increasing the lifetime value of removed customers, maximising the return on investment for each campaign and ensure that customers are receiving the most relevant messages.
USE CASE 2
Cross-sell and upsell campaigns
Marketers can track visitor behaviour and IDs in real-time from downstream activation platforms. Apply rules to touch points across a customer journey that select the best product for the customer, based on profile data. This selection is sent to the advertising or marketing platform for delivery to the customer. For example, send promotions of the premium package to subscribers of the basic package based on historical data and prediction models. Marketers can monitor the customer’s behaviour and make new, adjusted selections to provide a more personalised experience to increase customer lifetime value or ARPU and sales.
USE CASE 3
Marketers can use CDP data to create models that help prevent customer churn using customer profiles stored in Zeotap CDP. Marketers can proactively retain customers and influence loyalty when they better understand customer behaviour and preferences. By leveraging CDP data, marketers can create personalised experiences that will keep customers engaged and reduce churn risk, leading to a higher customer lifetime value.
Dive into our case study
Learn how Virgin Media O2 saved £1M and brought in more customers in return by suppressing their existing customers from paid media, using Zeotap CDP
Why Zeotap CDP?
Specialised in prioritising simple use cases that drive commercial outcomes in 8 weeks
Frictionless deployment make existing tools and investment better with latency and cost advantages
Built for Marketers
Designed for hands-on marketers with no need for technical coding skills
Including Cookieless ID
Patented identity stitching strategies for discriminatory digital marketing use cases
PRIVACY ABOVE ALL
From Europe for Europe
Conceived in Germany and developed for stringent European regulation
We will be your trusted partner, not just a software vendor, that will make your CDP project successful.